Consultancy-led operations support for service-based businesses.
We design, streamline, and maintain the systems, workflows, and operational rhythms that allow organisations to run smoothly, predictably, and without constant intervention.
VAD Consulting partners with founders, senior leaders, and professional services firms who have outgrown reactive admin and want structure, clarity, and reliable execution.
Retainer-led. Project-capable. Built for continuity, not chaos.
Confidentiality assured. NDAs on request.
What We Do
VAD Consulting provides consultancy-led operations support. Our work focuses on designing and embedding the operational foundations that allow businesses to scale sustainably.
Trusted by
Trusted by leaders across finance, technology, education and government.
_edited.png){kind=logo}
_edited.png)
_edited.png){kind=small}
_edited.png)
_edited.png){kind=small}
_edited.png){kind=small}
Our Core Services
Ongoing Operations Support
Embedded, day-to-day operational support for organisations with recurring and predictable needs.
Typical support includes:
-
Managing and maintaining core operational workflows
-
CRM management and upkeep
-
Tracking work, deadlines, and follow-ups
-
Acting as a stable operational point of continuity
Engagement model:
Monthly retainer
Executive Operations & Leadership Support
Senior-level operational support for founders and leaders managing complex workloads.
This goes beyond traditional EA support and focuses on ownership, prioritisation, and information flow.
Typical support includes:
-
Diary and inbox management with active prioritisation
-
Meeting preparation, briefing notes, and follow-up
-
Coordination across internal teams and external stakeholders
-
Reporting, documentation, and research
Delivered within a structured retainer to protect focus and reduce reactivity.
Systems, CRM & Workflow Projects
Design and implementation of bespoke operational systems that reflect how your business actually runs.
Best for organisations that have outgrown spreadsheets, inboxes, or disconnected tools.
Project scope may include:
-
CRM design, setup, or migration
-
Sales pipelines and client journey mapping
-
Workflow and automation design
-
Tool selection and integrations
-
Creating a single source of truth for data and documentation
Engagement model:
Fixed-scope project with optional ongoing support
Operations Consultancy
Short-term, diagnostic-led engagements focused on clarity and decision-making.
This is where we help you decide what to fix and how, before investing time or resources into implementation.
Consultancy may include:
-
Operational audits and diagnostics
-
Workflow and systems redesign
-
Tool and process recommendations
-
Founder dependency reduction
-
Light governance and best practice
Engagement model:
Time-bound consultancy
How it works
1) Consultation. Map goals, guardrails and urgency.
2) Proposal & NDA. Clear outcomes, monthly retainer, confidentiality signed.
3) 30-day launch. Gatekeeping, rhythms and quick wins live.
4) Ongoing cadence. Weekly check-ins; measurable outcomes.
Confidentiality
We operate on strict need-to-know access with secure document handling. Medical, family and stakeholder information is protected by private-client protocols and NDAs.
When you're ready, make an enquiry
You focus on decisions. We handle the details.